Protecting Your Privacy

Mogado.com is committed to providing you with the highest levels of customer service. This includes protecting your privacy. This policy outlines how information is collected and used.

If you choose not to provide certain personal information (e.g. email address), Mogado.com may not be able to provide you with the services you require, or the desired level of service.

How we collect personal information

Mogado.com collects personal information in a number of ways, including:

• directly from you, when you submit your personal details
• from third parties such as credit reporting agencies or your representatives;
• from publicly available sources of information;
• from our own records of how you use your Mogado.com services

How we use your personal information

Your personal information may be used to:

• verify your identity
• assist you to subscribe to Mogado.com services
• provide the services you require
• administer and manage those services
• inform you of ways the services provided to you could be improved
• conduct appropriate checks for credit-worthiness and for fraud
• research and develop Mogado.com services
• gain an understanding of your needs in order for Mogado.com to provide you with a better service

Also, your personal information is collected so that Mogado.com can promote and market its services to you. Mogado.com does this to keep you informed of its products, services and special offers. If you do not wish Mogado.com to promote and market its products, services and special offers to you, please contact us

When we disclose your personal information

In order to deliver the services you require, Mogado.com may disclose your personal information to organisations outside of Mogado.com. Your personal information is disclosed to these organisations only in relation to Mogado.com providing its services to you. These organisations carry out our:

• customer enquiries
• mailing operations
• billing and debt-recovery functions
• information technology services
• marketing
• security
• market research
• web site usage analysis

Mogado.com takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

• your authorised representatives or your legal advisers (e.g. when requested by you to do so)
• credit-reporting, credit providers and fraud-checking agencies
• Mogado.com related companies
• Mogado.com professional advisers, including its accountants, auditors and lawyers
• government and regulatory authorities and other organisations, as required or authorised by law
• organisations who manage Mogado.com business

Our web sites

Mogado.com provides services via its various web sites. When you visit our sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists Mogado.com to improve the structure of its web sites, monitor their performance and moderate the services of its web sites.

Mogado.com use cookies on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for our web sites to remember your preferences. As such, cookies are designed to improve your experience of Mogado.com web sites.

In some cases, cookies may collect and store personal information about you. Mogado.com extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Mogado.com also collects Internet addresses including Internet protocol (IP) address and Host name. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Mogado.com collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Help us to ensure we hold accurate information

Mogado.com takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why Mogado.com recommends that you:

• let us know if there are any errors in your personal information
• keep Mogado.com up-to-date with changes to your personal information such as your name

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons. Mogado.com reserves the right to charge a fee for searching for and providing access to your information.

Storage of credit card details

Mogado.com DO NOT store your credit card information, which is why we ask you to re-enter your information when you place each order. This is the safest way to protect your valuable credit information.

Return, refund and cancellation policy

Our refund policy for advertisers:

We make every effort to ensure that advertisers understand in advance what kind of exposure they will be receiving, can monitor the results of their advertising, and get a positive return on their investment.

We will provide, on request, a full refund, in the following situations:

• if notified of cancellation by email or fax before a campaign begins.
• if the ads have been displayed from the beginning with significant formatting or linking problems due to an error on our part.

We do not provide partial refunds, but campaigns may be terminated at any time and we will retain any unused cash balance to be used for subsequent campaigns by the advertiser.